
Christmas shopping has defied expectations in 2008…My local butcher in the high street has a sign up that says sold out-The first time in over 20 years of dealing with him that I’ve known that happen! Also Waitrose is said to have made sales up 40% on previous year. But is this the high street’s last fling, or the start of a recovery…
Consensus of opinion is that people have been determined to enjoy themselves this Christmas, despite all the doom and gloom heaped on us by the media and the financial crisis. After all, there’s only so much bad news we can take it at any one time! Even the financial markets are enjoying a rally, focusing on the widespread fiscal policies designed to drag us from the mire.
And here is another goal…According to ECommerce Journal E-Commerce is expected to grow by 100% this year. In UK, Woolworths retail stores have gone into liquidation, after over a century of trading, and retail outlets across the country are in decline. I think in many cases, they have only themselves to blame. The sale of third rate goods at not cheap prices, with less than helpful staff in stores has only encouraged more people to look at the internet for shopping.
I mention Waitrose…Like many other stores, examples, Marks and Spencer, Waitrose has online shopping facility. Which has to always be backed with an efficient returns system.
In a Marks and Spencer store recently I noted that to try on clothes one had to walk across to the other side of the store to try things on. With no staff to answer any questions, only a surly checkout operator. Is that likely to encourage people to shop in the store? Or more likely to do what I did, and walk OUT of the store, get online, and order the items there!
Another department store, Selfridges, sell food to take away. Yet they charge in addition to eat in store, yet offer nowhere to do so! So if you question it with the staff, all you get is “it’s a takeaway” This also happened to me while “shopping” there recently.
Yet retailers continue to blame the economy, or the government, the credit crunch, even look for blame if there is an “R” in the month, for their failings.
It’s not rocket science to work out that more thought is being put into online selling than selling in stores. Or that more people are monetizing websites, such as this one, (for example) attracting advertisements, affiliate programmes and sponsorships, even paid posting. The digital revolution is here to stay, and the invitation is there for us to join it.
And the best way to join it is by being a part of it.